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Back to Dynamics 365 CRM

Dynamics 365 CRM Action

Get Case

Retrieve a customer service case.

get_case

Inputs

Input Parameters

1 parameter required

Case ID

stringRequired

The case GUID.

Outputs

Output Parameters

13 parameters returned

Case ID

string

Case GUID.

Title

string

Case title.

Case Number

string

Case number.

Customer

object

Customer reference.

Contact

object

Contact reference.

Description

string

Case description.

Priority

string

Case priority.

Status

string

Case status.

Origin

string

Case origin (Phone, Email, Web).

Owner

object

Case owner.

Created On

string

Creation date.

Modified On

string

Last modified date.

Resolved On

string

Resolution date.