Dynamics 365 CRM Action

Resolve Case

Resolve a customer service case.

resolve_case

Inputs

Input Parameters

3 parameters required

Case ID

stringRequired

The case GUID.

Resolution

stringRequired

Resolution description.

Billable Time

number

Billable time in minutes.

Outputs

4 parameters returned

Success

boolean

Whether resolution succeeded.

Case ID

string

Resolved case GUID.

Resolution ID

string

Case resolution GUID.

Resolved On

string

Resolution timestamp.