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Proactive intelligence
Detention you didn't bill. Accessorials missed. Late deliveries you found out about from the customer. Mithrilis watches every load across every system and surfaces the exception the moment it happens — with the context you need to fix it.
Container MSKU7234821 has been held at Long Beach port for customs inspection. ETA delayed by 3-5 business days. Customer notification required.
Recent Activity
Assignee
Operations Team
Project
Import Tracking
Labels
urgent, carrier-delay
Why this was suggested
Based on shipment type (FCL import), carrier history, and similar past exceptions. Operations Team resolved 94% of port delay cases in the last 90 days.
Cost of delay
A $300 detention at hour 4 becomes a $3,800 write-off by day 7. Mithrilis catches it the moment it happens, with the timestamp evidence you need to bill it cleanly.
Same load. Same detention event. The only thing different is when it got caught. That's a $5,240 swing on a single shipment. Multiply by every load running through your operation every week and the math gets ugly fast.
What gets caught
Most exceptions don't announce themselves. They happen at a dock, in an inbox, on a driver's phone — and the cost lands on your P&L days later. Mithrilis catches the ones that hurt the most.
Driver's been sitting at the consignee for 4 hours and counting. The clock keeps ticking and nobody on your team knows yet.
Cost if missed
$300–$2,400 in detention you didn't bill
Lumper fee charged on the carrier invoice but not on the rate con you sent the customer. Or detention billed but never claimed back.
Cost if missed
Margin gone, sometimes both ways
ETA slipping past the appointment window — and the customer's about to call you about it before you even know.
Cost if missed
Customer satisfaction + future load risk
BOL says 24 pallets. Invoice says 22. POD signed for 23. Three sources, three numbers, no easy way to reconcile.
Cost if missed
Hours of manual chasing per disputed load
Carrier's COI expired mid-shipment. Authority got revoked last week. Insurance limit dropped below your customer's requirement.
Cost if missed
Liability exposure + customer trust
Carrier invoice came in $200 over the rate con. Customer's accessorial got denied for the same load. Three sources, three numbers, no paper trail to settle it.
Cost if missed
Hours of reconciliation + margin lost
Anatomy of an alert
When an exception hits, the dispatcher handling it sees everything in one place — the load, the customer, the carrier, the dollar amount at risk, what's worked before on similar loads.
No tab-switching to find the rate con. No digging through email for the COI. No guessing whether the customer will pay detention. Just the facts and what to do next.
Mithrilis alert
Detention threshold crossed at 14:32. No release call from consignee. Customer not yet notified.
What history tells us
Recommended action
Document timestamps now. Notify Acme Foods at 5h mark. Bill detention at standard rate.
How it works
Detention starts ticking. Doc goes missing. Driver's late at the dock. Mithrilis watches your operation in real time and flags the moment something's off — long before it turns into a phone call from your customer.
Each exception comes with the full context — load, carrier, customer, dollar amount at risk — and lands with the dispatcher, account manager, or accounting clerk best placed to fix it.
Every exception, every action taken, every dollar recovered — captured in one place. When the same problem comes back six weeks later, you already know who handled it and how it went.
What you get back
of detention claims billed and collected — instead of disputed or written off — when timestamps are documented at the moment it happens.
average annual accessorial recovery per dispatcher when missed charges (lumper, layover, redelivery) get caught and billed in real time.
average time from the moment something goes wrong to the dispatcher acting on it — versus 4-6 hours when the customer's the one telling you.