Proactive intelligence
Catch them first.
Detention you didn't bill. Accessorials missed. Late deliveries you found out about from the customer. Mithrilis watches every load across every system and surfaces the exception the moment it happens — with the context you need to fix it.
Inbox
Approve $4,200 detention pay-through — Swift Transportation
Approve. Detained 2h 14m past the free window; gate-in and gate-out timestamps match the rate con and the customer's detention terms.
Cost of delay
The longer an exception goes uncaught, the more it costs you.
A $300 detention at hour 4 becomes a $3,800 write-off by day 7. Mithrilis catches it the moment it happens, with the timestamp evidence you need to bill it cleanly.
Same load. Same detention event. The only thing different is when it got caught. That's a $5,240 swing on a single shipment. Multiply by every load running through your operation every week and the math gets ugly fast.
What gets caught
The exceptions that cost you money.
Most exceptions don't announce themselves. They happen at a dock, in an inbox, on a driver's phone — and the cost lands on your P&L days later. Mithrilis catches the ones that hurt the most.
Detention spikes
Driver's been sitting at the consignee for 4 hours and counting. The clock keeps ticking and nobody on your team knows yet.
Cost if missed
$300–$2,400 in detention you didn't bill
Accessorial discrepancies
Lumper fee charged on the carrier invoice but not on the rate con you sent the customer. Or detention billed but never claimed back.
Cost if missed
Margin gone, sometimes both ways
Late deliveries
ETA slipping past the appointment window — and the customer's about to call you about it before you even know.
Cost if missed
Customer satisfaction + future load risk
Document mismatches
BOL says 24 pallets. Invoice says 22. POD signed for 23. Three sources, three numbers, no easy way to reconcile.
Cost if missed
Hours of manual chasing per disputed load
Carrier compliance lapses
Carrier's COI expired mid-shipment. Authority got revoked last week. Insurance limit dropped below your customer's requirement.
Cost if missed
Liability exposure + customer trust
Rate vs. invoice mismatch
Carrier invoice came in $200 over the rate con. Customer's accessorial got denied for the same load. Three sources, three numbers, no paper trail to settle it.
Cost if missed
Hours of reconciliation + margin lost
Anatomy of an alert
Not a notification. The whole story.
When an exception hits, the dispatcher handling it sees everything in one place — the load, the customer, the carrier, the dollar amount at risk, what's worked before on similar loads.
No tab-switching to find the rate con. No digging through email for the COI. No guessing whether the customer will pay detention. Just the facts and what to do next.
Mithrilis alert
Driver detained 4+ hours at PHX consignee.
Detention threshold crossed at 14:32. No release call from consignee. Customer not yet notified.
- Load
- LAX → PHX · #88241
- Customer
- Acme Foods
- Carrier
- Reliable Transport · ELD verified
- Detained at
- PHX consignee · 14:32 PT
- Duration
- 4h 12m and counting
- At risk
- $340 detention · $1,440 if escalated
What history tells us
- 3 detention events at this consignee in last 30 days
- Average release time: 6h 20m
- Acme Foods accepts detention 92% of the time when documented
Recommended action
Document timestamps now. Notify Acme Foods at 5h mark. Bill detention at standard rate.
How it works
Detect. Route. Resolve.
Caught the moment it happens
Detention starts ticking. Doc goes missing. Driver's late at the dock. Mithrilis watches your operation in real time and flags the moment something's off — long before it turns into a phone call from your customer.
Routed to the right person
Each exception comes with the full context — load, carrier, customer, dollar amount at risk — and lands with the dispatcher, account manager, or accounting clerk best placed to fix it.
Tracked to resolution
Every exception, every action taken, every dollar recovered — captured in one place. When the same problem comes back six weeks later, you already know who handled it and how it went.
What you get back
Exceptions caught early aren't just resolved. They're billed.
of detention claims billed and collected — instead of disputed or written off — when timestamps are documented at the moment it happens.
average annual accessorial recovery per dispatcher when missed charges (lumper, layover, redelivery) get caught and billed in real time.
average time from the moment something goes wrong to the dispatcher acting on it — versus 4-6 hours when the customer's the one telling you.